Personnel Performance Appraisal Coverage in ITIL , COBIT , and CMMi
نویسندگان
چکیده
Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework is evaluated in different models related to IT Governance, such as COBIT and ITIL, as well as other related IT practices like CMMI for Development, CMMI for Acquisition, and CMMi-SVC. The results indicate that COBIT is the only framework that presents reliable coverage in relation to personnel performance assessment.
منابع مشابه
Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM
Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...
متن کاملITIL frameworks to ITD Company for improving capabilities in service management
IT operates in dynamic environments with the need always to change and adapt. There is a need to improve performance. Many gaps were found when we conduct the IT audit and we tried to seek to close gaps in capabilities. One way to the close these gaps is the adoption of good practices in wide industry use. There are several sources for good practices including public frameworks and standards su...
متن کاملSupporting Best Practices and Standards for Information Technology Infrastructure Library
Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: Th...
متن کاملUsing ArchiMate to Assess COBIT 5 and ITIL Implementations
The assessment of Enterprise Governance of IT (EGIT) mechanisms, such as COBIT and ITIL, is considered highly complex and implies a duplication of resources. The main goal of this research is to reduce the complexity of EGIT mechanisms by facilitating the assessment of these mechanisms when used simultaneously. Organisational stakeholders should be able to easily understand the impact of implem...
متن کاملManaging Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management
This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, s...
متن کامل